Refund Policy
We hope you never have to return a product, but if you do we will do our best to satisfy your expectations and help you to be happy with your purchased items.
Returns: We offer refunds only if the product is broken or malfunctioning. Please inspect your items as soon as you receive them and keep the product and original packaging. We do not offer refunds for a change of mind, accidental damage after opening or misuse of the products.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items.
Please contact us within 24 hours of purchase to report an issue. Include the following information so we can review your request:
- Your order number.
- Your full name and the email address used at checkout.
- A brief description of the damage or malfunction.
- Clear photos of the affected product and its packaging.
- A short video, if the malfunction cannot be clearly shown in photos.
Review and Approval
Once we receive your request and supporting images, we will review the information and let you know whether your refund has been approved.
Please do not return any items before contacting us. If a return is required, we will provide instructions.
Approved Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.